FREQUENTLY ASKED QUESTIONS

Are there a minimum number of walks required per week?
Yes, we require two scheduled walks or visits per week to be eligible for our Dog Walking and Cat Care services.

Can I expect my dog walker/caretaker to arrive at my house by a specific time for each visit?

We will arrive at your home within a two-hour window to be predetermined with our clients. While we try our best to keep to your pet's typical routine, we cannot guarantee a specific time of arrival due to travel time and unforeseen delays we may encounter. 

 

Will you walk my dog with other dogs?

No, we do not walk more than one dog at a time unless they are from the same household. This ensures undivided attention is given to your dog for the benefit of training, safety and any other needs.

Will you still come walk my dog during inclement weather?

Yes, we will walk your dog rain or shine, unless it is dangerous to be outside. During extreme heat or cold, your dog will be given a potty break and the remainder of the visit will be supplemented with playtime or brain games to keep them physically and mentally active.

Will you socialize my dog?

No, we don’t allow strangers to pet your dog or let other dogs approach your dog to maximize their safety under our care. We do recognize the important role of socialization for dogs and encourage you to engage in playdates with trusted dog friends, if appropriate for you pup.

What are your observed holidays?

New Year's Eve

New Year’s Day

Martin Luther King Day

President's Day

Easter Day

Memorial Day

4th of July

Labor Day

Halloween

Veterans Day

Thanksgiving Day

Christmas Eve

Christmas Day

Are you licensed and insured? 
Yes, Snouts & Routes, LLC is licensed in Pennsylvania to provide pet care services and insured.

What does your insurance cover?
Our insurance covers any personal property in our care (including pets), bodily injury, or personal injury.

How do I make payments?

We accept cash or check payments. Check payments can made out to Snouts & Routes, LLC. Invoices and receipts detailing your service and payment history will be sent via email. 

POLICIES

Keys

Please have two sets of house keys at the time of your consultation to begin service. We would be happy to arrange a time to pick up your keys, but there will be a $5.00 fee. If key duplication is needed, there will be an $8.00 fee.

Vaccinations and Year-Round Treatment Solutions

All dogs under our care must be up-to-date on vaccinations and they must also be on flea, tick, and heartworm control programs.

Billing 

Our billing period runs Sunday through Saturday. Clients will be invoiced every Saturday for the prior seven days of service. Payment must be made in full within two weeks of invoice date.

House Sitting requests require a 20% non-refundable deposit to reserve services.

Late Payment

Late payments past 14 days are subject to a $25.00 charge.

 

Check Bounce

A fee of $25.00 will be added to your next invoice if a checks bounces.

Cancellation
We know life is full of the unexpected. That's why we offer a flexible cancellation policy. You must communicate a cancellation via phone call or text message 3 hours prior your care service window or you will be subject to full charge. 

If you must cancel House Sitting services, please keep in mind that the following fees will apply:

 

31+ days from trip start date:  20% non-refundable deposit

15 - 30 days from trip start date:  50% of services quoted

8 - 14 days from trip start date:  75% of services quoted

0 - 7 days prior to trip start date:  100% of services quoted

Emergency Procedure

In the case of an emergency, we will immediately seek medical attention for your pet and contact you. Client is financially responsible for any medical bills their pet incurs under our care, including any over the counter items that must be purchased.

Pet Behavior

Snouts & Routes, LLC reserves the right to refuse or terminate services immediately for a pet that is a danger to our caretakers. If your pet has ever bitten another dog, animal or human, it must be disclosed to us.

Rates, fees and charges are subject to change

© 2019 by Snouts & Routes, LLC